Post by yamanhosen8564 on Feb 14, 2024 0:47:01 GMT -5
Cues are pop-up notifications sent to visitors when they take a certain action (like visiting your home page for 30 seconds) or meet certain criteria (like being returning visitors). Really, you can configure them to appear almost any time you want with custom messages and suggested questions. Workflows are a way to automate how messages are handled, or to automatically do something in Re:amaze.
For example, if a visitor leaves a satisfaction rating under 3, a note might be sent to your customer care agent to "please follow up and apologize." The message can be Burundi Email List tagged (Unhappy Customer) and can be forwarded to a supervisor. It's all customizable. Re:amaze can also classify user questions with a feature called Intents.
You might have a general support questions Intent that includes messages such as "I can't log in to my account" and "How do I change my password?" You would add these phrases into your Intent, and the app would begin "training" itself to spot them in chats. Then you can use them as a trigger in a Workflow that will perform a certain action if the requirements are met (e.g., "return" is mentioned, so the chat is routed to the returns department.
For example, if a visitor leaves a satisfaction rating under 3, a note might be sent to your customer care agent to "please follow up and apologize." The message can be Burundi Email List tagged (Unhappy Customer) and can be forwarded to a supervisor. It's all customizable. Re:amaze can also classify user questions with a feature called Intents.
You might have a general support questions Intent that includes messages such as "I can't log in to my account" and "How do I change my password?" You would add these phrases into your Intent, and the app would begin "training" itself to spot them in chats. Then you can use them as a trigger in a Workflow that will perform a certain action if the requirements are met (e.g., "return" is mentioned, so the chat is routed to the returns department.